Pointless Theatre cares deeply about our patrons. In order to create the best experience for you,if you have any questions about our policies, please contact us via email or phone (202-733-6321).
Season Passes can be redeemed for any Pointless Theatre show in our season, pending availability. After purchasing your pass, you will receive an email with your unique pass code. To redeem your pass, purchase general admission tickets to any Pointless show and enter your unique pass code on the checkout page. Passes expire at the end of the season. There are no refunds.
Refund & Exchange Policy
We believe the best laid plans of puppets and people can often go awry. We allow patrons to exchange their tickets until midnight the night before the performance, subject to availability. There are no refunds. Thank you for your understanding.
If you are unable to attend a performance, and you tell us before the performance begins, you may donate your ticket back to the theatre, and we will issue you a tax receipt for the amount of the ticket(s).
No Show Policy
If you do not show up for your scheduled performance, we are unable to issue you a refund or a tax receipt for your ticket(s).
Late Arrival Policy
Late Seating will be at the discretion of House Management.
We believe the show must go on, but there are times when in order to protect the safety of our artists, staff, or patrons, we must cancel a show. The decision to cancel a performance will be made at least 8 hours before the scheduled performance. In the case of a cancellation, we will send an email to the address provided to us at the time your ticket was purchased.
If the show for which you have tickets is cancelled for any reason, you may exchange your tickets for another performance (subject to availability). Refunds will be issued in the event of a cancellation for which there is no rescheduled date. Service fees are non-refundable.
There are a limited number of standing room spots available for purchase at the box office starting one hour prior to curtain. Standing room tickets to be distributed at the discretion of House Management. Availability cannot be guaranteed over the phone.
FRONT OF HOUSE
Box Office Hours
The box office will open 1 hour prior to curtain.
Filming or taking photographs of any kind is strictly prohibited during any Pointless Theatre Show.